All orders over indicated amount in € (after aplying any voucheur code) are Free shipping. Some bulky products may have additional Shipping costs.
|Shipping time *||Free Shipping|
|Peninsula (Spain & Portugal)||24/48 h|
|Peninsula (Spain & Portugal)||2-3 days||Orders > 100 €|
|Germany, Austria, Belgium, Croatia, Slovakia, Slovenia, France, Holland, Hungary, Luxembourg, Romania||3-7 days||Orders > 300 €|
|Bulgaria, Estonia, Greece, Ireland, Latvia, Lithuania||4-8 days||Orders > 350 €|
|Denmark, Finland, Sweden, Italy||5-9 days||Orders > 500 €|
Approximate delivery time in business days. Possible customs charges are recipient's responsibility.
*For Estonia, Latvia, Lithuania, Denmark, Finland and Sweden, only the Service Point delivery option via DHL Parcel is currently available.
* We are working under exceptional circumstances of intense activity that makes preparation of orders not as agile as we want, and shippings may be delayed without prior notice. We apologize for any inconvenience. We are working on improving logistics to reduce this situation lasts as soon as possible.
Damages during shipping
Allmost our shipments have an insurance that covers the damages caused during transport (according to carrier).
You must indicate on the delivery note that the material is "pending review" and open the packaging of all the products of your order to check they work properly and that the structure of the articles do not have any deterioration.
If you detect any impact or anomaly on your order or lack of any article, please inform us within 24 hours of the delivery of the package so that we can take care of the incident through a contact form, attaching images of the packaging and the product a brief explanation.
Once the notice is received, we will manage the incident with the transport company, speeding up the procedures as much as possible, to respond without delay to any replacement or similar on our part.
It is necessary to keep the packaging and the articles in their original condition until the claim process is completed.
Claim period for hidden damages: within 14 days after receipt of the goods.
Any claim not processed in these periods can not be processed.